Please read this document carefully before using Squeen's services. By registering or using this platform, you agree to comply with all terms and conditions set out below.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and Squeen ("Company", "we", "platform"). Squeen operates an online betting platform at squeen.bet, offering Sports Betting, Live Casino, baccarat, lottery, slots, and other digital entertainment games to eligible players.
By performing any of the following actions, you are deemed to have read, understood, and agreed to be bound by all of these Terms without exception: registering an account with Squeen, accessing or browsing the platform, making a deposit, placing a bet, or claiming any bonus or promotion.
Important: If you disagree with any part of these Terms, you must stop using the Squeen platform immediately. Continued use of the platform following the publication of updated Terms constitutes your acceptance of those changes.
Squeen reserves the right to modify, add to, or amend these Terms at any time. Players will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect, except where changes are required by applicable law or regulation, in which case they may take effect immediately.
To register and use Squeen's services, you must meet all of the following eligibility requirements:
Each player is only permitted to hold one account only at Squeen. Players found to hold multiple accounts (whether using different names, phone numbers, email addresses, or IP addresses) will have all associated accounts suspended immediately, and all balances and pending winnings may be forfeited.
Squeen reserves the right at any time to request identity verification documents (MyKad, passport, bank statement) from any player as part of the KYC (Know Your Customer) process. Failure to provide the requested documents within 72 hours may result in a temporary account suspension until the verification process is complete.
The information you provide during registration must be truthful, accurate, and complete. Squeen is not responsible for any losses or inconveniences arising from inaccurate registration details provided by the player.
Squeen accepts deposits via the following payment methods, all available exclusively to Malaysian players:
| Payment Methods | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| Touch 'n Go eWallet | RM10 | RM5,000 / transaction | Instant |
| DuitNow | RM10 | RM50,000 / transaction | Instant |
| GrabPay | RM10 | RM5,000 / transaction | Instant |
| Boost | RM10 | RM3,000 / transaction | Instant |
| ShopeePay | RM10 | RM2,000 / transaction | Instant |
| FPX (Maybank2u, CIMB Clicks, etc.) | RM20 | RM100,000 / transaction | Instant |
All deposit transactions are processed in Malaysian Ringgit (MYR) only. Squeen does not accept deposits in any foreign currency. No fees are charged by Squeen for any deposit; however, your e-wallet provider or bank may impose their own charges, which are beyond Squeen's control.
Anti-Money Laundering Policy: Squeen does not accept deposits from third-party credit cards or unverifiable sources. All deposits must come from legitimate financial sources and must be in the registered player's name only. Any suspicious activity will be reported to the relevant authorities.
Players may request a withdrawal at any time, provided all of the following conditions are met: the account has been fully verified, the wagering (rollover) requirements for any active bonus have been completed, and no security investigation is currently ongoing on the account.
Squeen reserves the right to place a hold on withdrawals that exceed the daily limit or require additional security review. In such cases, our team will contact the player within 24 hours with further information.
Squeen offers a wide range of promotions and bonuses for both new and existing players. All bonuses are subject to wagering requirements (rollover) that must be fulfilled before any bonus funds or winnings derived from them can be withdrawn.
General terms applicable to all bonuses:
Important Note: Squeen has a zero-tolerance policy on bonus abuse. This includes, but is not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other players to artificially meet wagering requirements, or using betting strategies specifically designed to meet requirements without genuine risk.
All betting activity on Squeen is governed by the respective game rules published on the platform. The following general rules apply across all bet types:
For live casino games including baccarat, blackjack, and roulette on Squeen, the result announced by the dealer once a round is closed is final. Any dispute regarding a live game result must be reported within 24 hours after the relevant round has taken place.
Squeen is committed to maintaining a safe, fair, and enjoyable betting environment for all players. To uphold this, all players are required to adhere to the following code of conduct:
Squeen reserves the right to suspend or close any player's account without prior notice in the following circumstances:
Players who wish to close their own account may do so at any time by contacting the Squeen support team via live chat or email at support@squeen.bet. Before closure is processed, all outstanding wagering requirements and eligible pending withdrawals will be settled first.
Squeen takes responsible gaming seriously. We provide a range of tools and resources to help players stay in control of their gaming habits:
If you or someone you know is showing signs of problem gambling, Squeen encourages you to seek help immediately. Contact our support team or visit the page Responsible Gaming us for more information and professional support resources.
To the fullest extent permitted by applicable law, Squeen, its directors, employees, partners, and agents shall not be liable for any indirect, consequential, special, or exemplary losses, including but not limited to:
The Squeen platform is provided "as is" without any express or implied warranty of uninterrupted availability. While we make every effort to ensure the platform is accessible 24/7, brief technical interruptions may occasionally occur for maintenance or system upgrade purposes.
Squeen reserves the right to amend, update, or replace these Terms at any time. For material changes that significantly affect player rights, a notice of at least 7 calendar days will be delivered via registered email or in-platform notification before the changes take effect.
These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms or the use of the Squeen platform shall first be resolved through good-faith negotiation between both parties. Should negotiation fail within 30 days, the dispute may be referred to arbitration or the relevant Malaysian court with jurisdiction.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the Squeen platform, please contact our team through the following channels:
Squeen is committed to handling every enquiry and complaint with full professionalism and transparency. We value player feedback as an integral part of our ongoing efforts to improve the platform experience.
We write our terms in language any regular player can genuinely understand — not confusing legalese.
Squeen's Terms are written in plain, straightforward language that anyone can understand — not packed with confusing legal jargon. We believe players deserve to know exactly what they are agreeing to.
Squeen is committed to providing 7 days' notice before any material changes to the Terms take effect. You will never be caught off guard by new conditions appearing without prior notification.
No hidden conditions on withdrawing your winnings. Complete your bonus wagering requirements, verify your identity, and your funds can be withdrawn to your Malaysian e-wallet or bank account within 30 minutes.
Your personal information is protected in accordance with Malaysia's Personal Data Protection Act 2010. Your data is not sold or shared with third parties for marketing purposes without your explicit consent.
Squeen's Terms require the platform to provide effective responsible gaming tools – not just text in a document, but tools that genuinely work and are easily accessible to every player.
Squeen has a clear complaints-handling process with committed response timeframes. Every complaint is logged, processed, and responded to — no complaint goes unanswered without an explanation.
Squeen operates on the principle of full transparency. Register with confidence, knowing that your rights as a Malaysian player are always protected and respected.