Privacy Policy Squeen – Malaysia Player Data Protection 2026

This Privacy Policy is published and managed by squeen ("we", "the platform"), the operator of the online betting platform at squeen.bet. This document outlines our practices regarding the collection, processing, storage, and protection of your personal data as a player or visitor of the squeen platform.

Squeen is fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing carried out by Squeen is governed by the data protection principles set out in the Act, including the principles of fairness, notice, choice, disclosure, security, data integrity, access, and accountability.

This policy applies to all users of the Squeen platform, including registered players, visitors without an account, players who have suspended or closed their account, and individuals who have contacted Squeen customer support.

Squeen collects and processes various categories of personal data depending on the nature of your interactions with the platform. Below is a full breakdown of the data that may be collected:

Your personal data is collected by Squeen through several different methods:

• Account Registration – Information you provide directly when creating a new account at Squeen, including your name, phone number and email address.
• Platform Usage – Behavioural, transactional and technical data automatically generated when you use the platform, whether on mobile or desktop.
• KYC Process – Identity verification documents you submit upon request, typically for large withdrawals or when there is a security requirement.
• Deposit & Withdrawal – Financial account information you provide for processing monetary transactions via Touch 'n Go, GrabPay, DuitNow, FPX, or other Malaysian payment methods.
• Support Interactions – Records of conversations and correspondence when you contact the Squeen support team via live chat or email.
• Cookies & Tracking Technologies – Technical data collected via cookies and similar technologies embedded in the platform for functional and analytical purposes.

Squeen uses your personal data only for legitimate and transparent purposes. The following are the primary purposes for which your data is processed:

• Account Management – Creating, verifying and maintaining your player account on the Squeen platform.
• Transaction Processing – Processes deposits and withdrawals securely and accurately via Malaysian e-wallets or FPX.
• Legal & Regulatory Compliance – Fulfilling KYC requirements, AML (Anti-Money Laundering) obligations and related regulatory reporting duties.
• Platform Security – Detecting and preventing fraud, money laundering, account abuse, hacking attempts, and other unlawful activities.
• Service Improvements – Analyses usage patterns to improve the player experience, platform interface, and game offerings.
• Service Communications – Sending important notifications regarding your account, transactions, platform changes, and security information.
• Responsible Gaming – Monitoring play patterns to identify players who may need assistance and providing relevant control tools.
• Marketing (with consent) – Sending you information about Squeen promotions, bonuses and offers that may interest you, provided you have given your consent.

Squeen does not sell, rent or trade players' personal data to any third party for their own marketing or commercial purposes. However, in the following circumstances, your data may be shared with certain parties:

• Technical Service Providers – Companies that support Squeen's operations, such as Malaysian e-wallet payment gateway providers, cloud service providers and gaming software vendors – all bound by strict confidentiality agreements.
• Regulatory Authorities – Information required under Malaysian law to be disclosed to government agencies, financial intelligence units or law enforcement in the course of official investigations.
• Third-Party KYC Verification – Approved identity verification service providers assisting with the KYC process – subject to data protection standards equivalent to those of Squeen.
• Professional Advice – Lawyers, accountants, or auditors involved in Squeen's legal or financial management, subject to professional confidentiality obligations.

Squeen retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by Malaysian law. The following are general retention period guidelines:

• Active account data – Retained for the lifetime of your active Squeen account
• Financial transaction records – Retained for a minimum of 7 years after each transaction, as required under Malaysia's AML regulations
• KYC Records – Retained for a minimum of 5 years after the business relationship ends
• Support communication records – Retained for 3 years for complaint management purposes
• Technical log data – Retained for 12 months for security and analytics purposes

On the technical security front, squeen implements multiple protection mechanisms to keep your data safe at all times:

• 256-bit SSL/TLS encryption for all communications between your browser/app and Squeen's servers
• Encryption of sensitive data in the database using AES-256
• Strict role-based access control (RBAC) – only authorised personnel may access player data
• Regular security audits by accredited independent third parties
• Active 24-hour threat monitoring and intrusion detection (IDS/IPS)
• A comprehensive data incident response plan with clear player notification procedures

The squeen platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. The following are the types of cookies used:

You can manage analytics and functional cookies through the privacy settings in your Squeen account or through your web browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Squeen. To exercise any of these rights, submit a written request to privasi@squeen.bet.

Squeen strictly prohibits the use of its platform by individuals under the age of 18. This platform is for adult entertainment only, and we take child protection very seriously.

Parents and guardians concerned about their children's use of online betting platforms are encouraged to report this to Squeen and make use of the parental controls available on their devices.

Squeen reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or improvements to our services. The latest version of this Privacy Policy is always available at squeen.bet/privacy-policy with a clearly indicated update date.

When material changes are made that affect how we process your data, Squeen will notify you via:

• A notification email will be sent to your registered email address at least 14 days before the changes take effect
• In-platform notification when you log in after changes have been made
• A prominent banner notice on the squeen.bet homepage

Continuing to use the squeen platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by squeen, you may contact our Data Protection Officer (DPO) through the following channels:

• DPO Email: privasi@squeen.bet (response within 5 business days)
• General Support: support@squeen.bet (response within 24 hours)
• Live Chat: Available 24/7 directly within the Squeen platform
• Official Complaints: Please include "Privacy Complaint" in the subject line of your email